Strategy meets technology.Change becomes possible.
From strategic direction and organisation to new products. We connect a business perspective with technical depth, with a clear focus on IT and AI.
- Strategy & ProductIT Strategy & Governance · Product Strategy & Portfolio · IT Organisation & Operating Model
- Sales & Customer ExperienceCRM & Sales Processes · Customer Experience · Customer Success
- AI & DataArtificial Intelligence & Agentic AI · Enterprise AI Agents · AI Governance & AI Harness · Operational Intelligence & AIOps · Data & Automation · AI Controlling & Model Selection
- Security & ResilienceCybersecurity & Resilience · AI Security · Digital Sovereignty
- Cloud & InfrastructureEnterprise Architecture Management · Cloud Strategy & Cloud 3.0 · Service Desk & ITSM · FinOps & Cloud Costs · Data Centres & Energy
- RoboticsSpecialised Robotics · Humanoid Robotics
- Transformation & DevelopmentRequirements Management · Scrum & Agile Delivery · Product Development Pipeline · Transformation & Rollout
Strategy & Product
Translate business goals into priorities, a clear product portfolio and an effective organisation.
View areaIT Strategy & Governance
Which IT investments move your business forward?
- IT strategy and target vision
- Governance, roles and decision forums
- Demand and portfolio management
- IT performance and sourcing principles
Product Strategy & Portfolio
Which products deserve our next investment?
- Target customers, customer problems and value propositions
- Assessed product portfolio and investment priorities
- Product roadmap and assumptions to test
- Decision rules for development and continuation
IT Organisation & Operating Model
Does your IT organisation fit what it must deliver?
- IT target operating model
- Organisation structure, roles and decision rights
- Sourcing strategy and vendor management
- Transition plan and capability development
Sales & Customer Experience
Connect sales, CRM, customer touchpoints and customer success into a consistent customer experience.
View areaCRM & Sales Processes
How does a prospect become a customer without information getting lost along the way?
- Sales process with stages, handovers and owners
- CRM target picture, data model and selection criteria
- Integration concept for ERP, quoting and marketing
- Adoption plan with measures for usage and data quality
Customer Experience
How do customers experience your company across channels?
- Customer journey and touchpoint analysis
- Service blueprint with prioritised friction points
- Channel model with ownership and service levels
- Output management: templates, approval and delivery channels
Customer Success
How do we make sure customers achieve the value we promised?
- Customer success model with segments and engagement levels
- Onboarding process and handover from sales
- Health score with early warning signals and actions
- Renewal and expansion process with measures
Artificial Intelligence & Agentic AI
Which AI use case deserves the next step?
- AI readiness and use-case prioritisation
- AI assistants, agentic AI and pilot projects
- Integration with existing tools and data
- AI governance and practical adoption
Enterprise AI Agents
Where can AI agents reliably take on work?
- Process analysis and suitability assessment per step
- Autonomy and approval model
- Target process with tools, permissions and fallback paths
- Pilot planning and evaluation against success and stop criteria
AI Governance & AI Harness
How does AI stay under control in operation?
- AI inventory and risk classification
- Roles, policies and approval process
- Harness architecture with guardrails, evaluation and monitoring
- Logging and evidence concept for operation
Operational Intelligence & AIOps
How can operational data lead to better decisions?
- Map of operational decisions and data
- Process mining or AIOps use case
- Target design for data platform and event processing
- Data quality rules and data ownership
Data & Automation
How can scattered data support reliable workflows?
- Data sources, flows and ownership
- Quality rules and data classification
- Interfaces and workflow automation
- Exception handling, monitoring and operational handover
AI Controlling & Model Selection
Which AI model delivers the required value at a sustainable cost?
- Model comparison using quality and cost criteria
- Cost per use case and usage scenario
- Comparison of hosted and self-hosted options
- Budgets, ownership and ongoing cost monitoring
Security & Resilience
Govern security, contain incidents and restore operations quickly after a disruption.
View areaCybersecurity & Resilience
Would you be ready for a serious security incident?
- NIS2 and DORA readiness assessment
- Security governance, ISMS and supply-chain security
- Incident exercises and recovery planning
- Cryptography inventory and post-quantum roadmap
AI Security
What can your AI agent access, and who controls it?
- Inventory and threat analysis for AI applications
- Permission model for agents and tool access
- Safeguards against prompt injection and data leakage
- Red teaming and model supply-chain review
Digital Sovereignty
Which dependencies can you afford?
- Dependency map across data, applications and providers
- Sovereignty criteria and architecture guardrails
- Exit strategies and portability requirements
- Requirements for procurement and contracts
Cloud & Infrastructure
Align architecture, cloud and IT services and make operations cost-effective.
View areaEnterprise Architecture Management
Which applications will you actually need?
- Enterprise Architecture Management (EAM)
- Business capability and application maps
- Target architecture with integration and cloud principles
- Application assessment and rationalisation
Cloud Strategy & Cloud 3.0
Which workloads belong in which cloud?
- Cloud strategy and placement criteria
- Workload assessment and target platform recommendations
- FinOps model and cost accountability
- Platform design and cloud operating model
Service Desk & ITSM
How does IT become a dependable service partner?
- ITSM maturity and service-desk assessment
- Service catalogue, ownership and service levels
- Incident, request, problem and change processes
- Knowledge management and self-service
FinOps & Cloud Costs
How do we make cloud costs transparent and manageable?
- Cost allocation to applications and teams
- Budget and forecast model
- Prioritised resource and contract improvements
- FinOps review cycle with metrics and owners
Data Centres & Energy
Own data centre, colocation or cloud?
- Site strategy for data centre, colocation and cloud
- Energy efficiency assessment with metrics such as PUE
- Capacity plan for AI workloads, power and cooling with demand assumptions
- EED reporting readiness and waste-heat concept
Specialised Robotics
Where does a robot pay off for a clearly defined task?
- Robotics opportunity scan and task analysis
- Business case with documented assumptions
- Requirements catalogue for the cell and integration partners
- Support for pilot planning, acceptance and operational handover
Humanoid Robotics
Are humanoid robots a realistic option for us yet?
- Maturity assessment for selected tasks
- Comparison with specialised robotics and adapting the environment
- Pilot design with safety and stop criteria
- Plan for involving employees and the works council
Transformation & Development
Clarify requirements. Manage development. Roll out solutions with confidence.
View areaRequirements Management
Are your teams building what the business actually needs?
- Stakeholder and requirements analysis
- Prioritised requirements catalogue or product backlog
- User stories and acceptance criteria
- Change process and traceability
Scrum & Agile Delivery
How does a backlog turn into useful results regularly?
- Team and delivery assessment
- Product goal, backlog and definition of done
- Role clarification and coaching in daily work
- Improvement backlog with verifiable steps
Product Development Pipeline
How do the right ideas reach the market?
- Pipeline from discovery to release
- Evaluation criteria and decision points
- Product roadmap and capacity planning
- Measures for lead time, quality and usage
Transformation & Rollout
How does a new solution reach every site safely?
- Transformation roadmap, program structure and governance
- Rollout plan with pilot, waves and cutover
- Hypercare and handover to operations
- Training, communication and knowledge transfer